Harvestime Terms and Conditions

Effective Date: [2023 oct 17]

Welcome to Harvestime, your trusted source for quality frozen berries, vegetables, and fruit. By accessing and using the Harvestime website, you agree to be bound by these terms and conditions. If you do not agree with these terms, please refrain from using our services. If you are under 18 years of age, you must obtain parental or guardian consent to access and use this site.

Compliance with Terms & Conditions

By registering an account and using our website to obtain products, you agree to adhere to and comply with these terms and conditions.

Registration

Before placing an order for our products, you must complete the registration process on our website. Your personal information is handled in accordance with our privacy policy. You have the option to update, edit, or terminate your account at any time. Each user is allowed only one active account. If you use a workplace email address, you are responsible for complying with workplace rules and protocols.

Placing an Order

To order our products, select and submit your order through our website in accordance with these terms and conditions. Placing an order constitutes an offer to purchase the product at the specified price at the time of order placement. We may request additional details or confirmation of your information to process your orders. You agree to provide accurate and up-to-date information as required.

Credit-Based Ordering

We have transitioned to a credit-based order system. Registered customers will place their orders from the backend after their accounts have been credited with the necessary amount. Please contact our customer service for information on how to credit your account.

Product Availability

We understand that items you’ve ordered may become unavailable by the time your order is packed. In such cases, we will make every effort to contact you via email or phone to offer alternative options. To facilitate effective communication, please leave clear instructions in the comments section during checkout.

Product Quantities

While we strive to meet the needs of our wholesale customers, stock constraints may limit our ability to fulfill orders for larger quantities of specific items. If you plan to place an order for a substantial quantity of specific items, please contact us in advance to avoid disappointment.

Frozen and Perishable Items

We use freezer trucks for transportation and proper packaging to protect sensitive products during transit. However, we cannot guarantee the quality of perishable and frozen products if they are left unattended for extended periods. Please ensure you or a designated representative is available to collect these items promptly.

Acknowledging COVID-19

We are committed to supporting our customers during these challenging times. If you have been diagnosed with COVID-19 or are experiencing flu-like symptoms, please indicate ‘Self Isolating’ during checkout. We will make our best efforts to accommodate your needs.

Our Product Range

Explore our wide range of products on our website and consider our factory pick-up option (by appointment). We continually expand our selection, with new items added regularly. You can easily browse our products using the website’s Product menu or by utilizing the search bar. Feel free to add comments or notes to your order during the checkout process.

Acceptance and Rejection of Orders

We reserve the right to accept or reject any order for reasons such as product unavailability or violation of these terms and conditions. Each accepted order on the website represents a separate binding agreement for the supply of products. We will promptly notify you of any rejected orders.

Collection of Products

You agree to adhere to the collection requirements and conditions communicated when you place your order. These may include photographic identification and a signature upon collection. If someone other than you collects your order, they may be required to provide proof of identity. We reserve the right to cancel orders in cases of suspected illegal activity or breaches of these terms, and we will contact you to confirm payment and information details.

Risk and Title

The risk of products passes to you upon collection from Harvestime. Title to the products passes to you upon payment or collection, whichever is later.

Cancellation of an Order

We may cancel any order, including accepted orders, at any time without liability to you if products are unavailable or if you have breached these terms and conditions. If we cancel your order, we will provide reasonable notice. Any payments made, including the charges for any perishable products ordered, will be refunded to your original payment method or through an alternative means. If you cancel an accepted order, we may charge you a cancellation fee or the costs incurred by Harvestime due to the cancellation.

Fees and Charges

The purchase price of each product is displayed on the website at the time of order placement. All fees and charges are in Australian dollars.

Acknowledgment

By using the Harvestime website and placing an order with us, you acknowledge and agree to these terms and conditions.

Thank you for choosing Harvestime, and we look forward to providing you with the best in frozen berries, vegetables, and fruit. Indulge in the goodness of nature with Harvestime.